Effective Date: January 1, 2026 Last Updated: January 1, 2026

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1. Agreement to Terms

By accessing the SIGNWORX website (signworxhq.com) and placing any order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. SIGNWORX reserves the right to update these terms at any time without prior notice.

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2. Products & Custom Orders

SIGNWORX specializes in custom-printed and fabricated signage products. Because most of our products are produced to order — meaning they are personalized, printed, or fabricated specifically for you — the following policies apply:

• All custom orders are non-refundable once production has begun

• A digital proof will be provided for all custom orders prior to printing

• The customer is solely responsible for reviewing and approving all proofs before production begins

• SIGNWORX is not liable for errors — including spelling, sizing, color, or layout — that were present in an approved proof

• Orders cannot be modified or cancelled after proof approval

• SIGNWORX reserves the right to refuse any order containing content that is illegal, defamatory, obscene, or that infringes upon the intellectual property rights of any third party

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3. Artwork & File Submission

By submitting artwork, logos, photographs, or any other files for use in your order, you represent and warrant that:

• You are the legal owner of the submitted materials, or have obtained full rights and permissions to reproduce them

• The submitted materials do not infringe upon any copyright, trademark, or intellectual property rights

• SIGNWORX is fully indemnified against any claims, damages, or legal actions arising from the reproduction of customer-supplied artwork

SIGNWORX accepts files in the following preferred formats: PDF, AI, EPS, PNG (300 DPI minimum). We reserve the right to request higher-resolution files if submitted artwork does not meet print quality standards.

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4. Pricing & Payment

• All prices are listed in United States Dollars (USD)

• SIGNWORX reserves the right to update pricing at any time without prior notice

• The price confirmed at the time of order placement is final

• Payment in full is required before production begins on all standard orders

• For large monument and custom fabrication projects, a deposit may be required with the balance due prior to shipment or installation

• SIGNWORX accepts major credit cards and approved payment methods as listed at checkout

 

5. Production Timelines

• Standard production time is 5–10 business days depending on product type, order volume, and artwork readiness

• Production timelines begin only after proof approval is received from the customer

• Rush production options may be available at an additional cost — contact us to confirm availability before ordering

• SIGNWORX is not responsible for production delays caused by late proof approvals, incomplete file submissions, or circumstances outside our control

 

6. Shipping & Delivery

• SIGNWORX ships to all 50 United States

• Shipping timeframes are estimated and not guaranteed — delays caused by carriers, weather, or other external factors are outside our control

• Risk of loss transfers to the customer upon handoff to the shipping carrier

• SIGNWORX is not liable for lost, stolen, or delayed shipments once a tracking number has been issued

• International shipping is not currently available

• Shipping costs are calculated at checkout based on order weight, dimensions, and destination

 

7. Damaged or Defective Products

SIGNWORX stands behind the quality of every product we ship. If your order arrives damaged or defective:

• You must notify us within 5 business days of delivery

• Notification must be submitted in writing to StartHere@signworxhq.com

• You must include clear photographs of the damaged or defective product and original packaging

• Upon review, SIGNWORX will, at our discretion, offer a reprint, replacement, or store credit

• SIGNWORX does not offer cash refunds on custom or custom-printed products

 

8. Returns & Refunds

• Standard, non-customized stock products may be returned within 14 days of delivery, in original unused condition, for a store credit or exchange

• Custom and personalized products are non-refundable under any circumstances once production has begun

• Return shipping costs are the responsibility of the customer unless the return is the result of a SIGNWORX error

• To initiate a return, contact StartHere@signworxhq.com with your order number and reason for return

 

9. Monument & Large Format Projects

For all custom monument signs, property ID systems, and large-format fabrication projects:

• A detailed written quote and project scope will be provided prior to any work commencing

• A signed approval and deposit are required before production begins

• Changes requested after fabrication has begun may result in additional charges

• Installation timelines are estimated and subject to site readiness, permitting, and weather conditions

• SIGNWORX is not responsible for permitting delays or local code compliance issues unless explicitly included in the project scope

 

10. Limitation of Liability

SIGNWORX's total liability for any claim arising from an order shall not exceed the total amount paid for that specific order. We are not liable for indirect, incidental, special, or consequential damages of any kind, including but not limited to lost revenue, lost profits, or business interruption, even if SIGNWORX has been advised of the possibility of such damages.

 

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of Maricopa County, Arizona.

 

12. Contact

For questions regarding these Terms and Conditions: 📞 (877) 556-1875 ✉️ StartHere@signworxhq.com